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TERMS & CONDITIONS
The details of our Terms & Contitions of Sale |
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Thank you for accessing the 9001Support website (the "Website"). Please read these terms and conditions (the "Terms") before using the Website which is operated by Charter 4 Business Solutions, Courtyard Cottage, Woolton Hill, Newbury, RG20 9XQ England ("we; us"). By using the Website, you accept the Terms. From time to time we may modify the Terms. Accordingly, please continue to review the Terms whenever accessing or using the Website. If at any time you do not wish to accept the Terms, you may not use the Website. Any agreement for us to sell you goods is made on the Terms. The description of goods, price, currency, VAT and delivery costs are set out on the order pages. We suggest that you keep a soft or hard copy of the Terms for reference purposes.
Orders
Orders in English language only shall be accepted at our sole discretion but are normally accepted if the goods are available, the order reflects current pricing, you are based in a country to which we are currently able to sell and your credit or account card is authorised for the transaction.
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Acceptance of your order
We will confirm receipt of your order through our automatic screen confirmation of the order. We may also follow this up with a confirmatory email.
Payment
Payment for the goods and related costs will be due at the time the order is placed. We shall charge your credit card for payment.
No reliance
While we have endeavoured to ensure the accuracy of the information accessed via the Website or ordered, we do not guarantee or give any warranty as to the accuracy, timeliness or completeness of any material on the Website or information.
Links to the website
Websites or pages to which the Website is linked are for information only and have not been reviewed by us. We have no responsibility for the content of the websites or pages linked or linking to this website, and we accept no responsibility or liability for any losses or penalties whatsoever that may be incurred as a result of any linking to any location on any linked websites.
Intellectual property
The Website, including (but not limited to) text, content, software, video, music, sound, graphics, photographs, illustrations, artwork, photographs, names, logos, and other material ("Content") is protected by intellectual property rights including copyright, registered and unregistered trade mark rights and/or other proprietary rights. The Content includes both content owned or controlled by us and content owned or controlled by third parties and licensed to us.
You agree not to infringe any such intellectual rights, not to reproduce or re-distribute any content without our written permissions .
You may not use any of our trademarks or trade names without our consent and you acknowledge that you have no ownership rights in and to any of those names and marks.
You agree to notify us in writing promptly upon becoming aware of any unauthorised access to or use of the Website or its Content by any party or of any claim that the Website or content infringes any copyright, trade mark, or other contractual, statutory or common law rights of any party.
Permissions
If you would like information about obtaining permission to use any of the Content or if you would like to link your website to the Website, e-mail: info@9001support.com
No warranty
The Website and the Content are provided "as is" excluding any warranties of any kind, either express or implied, to the fullest extent permissible pursuant to applicable law including (but not limited to) the exclusion of warranties of title, merchantability, satisfactory quality, fitness for a particular purpose and non-infringement of proprietary or third party rights. We accept no further responsibility or liability for functions contained on the Website and make no warranties that the Website will operate uninterrupted or error-free or that defects will be corrected. Please note that some jurisdictions do not allow the exclusion of implied warranties, so some or all of the above exclusions may not apply to you. We make no representation that any goods referred to on the website are available or otherwise suitable for use outside the United Kingdom.
We do not warrant that the Website is compatible with your computer equipment or that the Website or its server is free of errors or viruses, worms or "Trojan horses" and we are not liable for any damage you may suffer as a result of such destructive features.
We shall not be held responsible for Content provided by third parties. We are also not responsible for the reliability or continued availability of the telephone lines and equipment you use to access the website. We warrant that the goods shall meet their specification at the time of delivery.
These Terms do not affect your statutory rights or your rights as a consumer.
Liability
If you have a valid claim in respect of any of the goods which is based on any defect in the quality or condition of the goods or their failure to meet specification in accordance with this agreement, we shall be entitled to replace the goods (or the faulty part in question) free of charge or, at our sole discretion, refund to you the price of the goods (or a proportionate part of the price).
We will take all reasonable care to keep your order secure, but in the absence of our sole negligence we cannot be held liable for any loss you may suffer if a third party obtains unauthorised access to any data (including credit and account details) you provide when accessing or ordering from the Website.
We shall not be liable to you in connection with this agreement in contract, tort (including negligence) or otherwise for any loss of profit, anticipated savings or date (in each case whether direct or indirect) or any indirect loss.
Our aggregate liability to you in connection with this agreement shall not exceed the value of the goods ordered by you.
Ownership
You will only own the goods once they have been successfully delivered and when we have received cleared payment for them in full. Until that time we will retain title to the goods.
Goods and information supplied are not for resale or use by third parties.
Local laws and regulations
The materials on this Website are directed principally at those who access this Website from the United Kingdom mainland. Furthermore, the Website is not directed at any person in any jurisdiction where for any reason the publication or availability of the Website is prohibited. Those in respect of whom such prohibitions apply must not access the Website.
Whilst we can, and do, supply territories outside the United Kingdom we do not represent that either the Website or the Content are appropriate for use or permitted by local laws in all jurisdictions. Those who access the Website do so on their own initiative and are responsible for compliance with applicable local laws or regulations; legal advice should be sought in cases of doubt.
Indemnity
You agree to indemnify, defend, and hold harmless each of us, our employees, representatives and agents, from and against any claims, actions, demands or other proceedings brought against any of us, our employees, representatives or agents, by a third party, to the extent that such claim, suit, action or other proceeding brought against us, its employees, representatives, suppliers, or agents is based on or arises in connection with:
i. any infringement by you of our intellectual property rights in the Website or the Content;
ii. any libelous, malicious or defamatory use of the Website by you.
Matters outside our control
We shall not be liable to you or in breach of this agreement for delay or failure to perform if the delay or failure is due to a cause beyond our reasonable control.
E-mail, user name and password
E-mails to you shall be to the address you specify to us. It is important that you give us an accurate and valid e-mail address and tell us of any changes to it.
If you are issued with a user name and password before you can order goods from us, these will be personal to you and are not transferable. Any breach of security of a user name and password should be notified to us immediately.
Complaints
If you have a complaint, please e-mail us at: sales@9001support.com.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
About Us
Charter 4 Business Solutions are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
Charter 4 Business Solutions
Courtyard Cottage Woolton Hill Newbury Berks RG20 9XQ United Kingdom
Fax: 01635 254525
Email: info@9001support.com
Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout', you will be asked for a few details that we need to be able to complete the order and then transfered to Worldpay for secure credit card processing.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa and Mastercard. We do not charge for any item until it is ready to download or ship. Backordered items are not charged until they are shipped. You also may send your credit card information via fax, snail mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping - Digital Download link provided after credit card authorisation
Delivery Schedule
Downloadable products will be available for downloading, once payment has been confirmed.
For other products we will deliver your order right away. We will normally send your order to you in 3 business days . International orders are generally received in under 15 days.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free.
Credit Card Security
When the order is placed at our website, you will be transfered electronically to Worldpay for secure credit card processing. Our website does not receive, handle, transmit or store credit card details.
Guarantee
We guarantee your satisfaction.
Reaching Us
If you need to reach us, please email us using the link on the store page, alternatively, you can fax us on 01635 254525 or write to us at Courtyard Cottage Woolton Hill Newbury Berks RG20 9XQ United Kingdom
Privacy Policy
Charter Business Solutions do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm. However once the files are downloaded, there is no automatic refund, because it is not possible to return the documents and ensure no copies are retained by the Customer.
Waiver
No waiver by us of any breach of any obligation arising under these Terms shall constitute a waiver of any other breach and no failure to exercise or partial exercise by us of any remedy shall constitute a waiver of the right subsequently to exercise that or any other remedy.
Termination
Either you or we may terminate these terms with or without cause at any time.
Changes to the Website
You accept that we have the right to change the content or technical specifications of any aspect of the Website at any time at our sole discretion. You further accept that such changes may result in your being unable to access the website.
General
If we fail to enforce a right under this agreement, that failure will not prevent us from enforcing other rights, or the same type of right on a later occasion.
If any provision of these terms and conditions is held to be unlawful, invalid or unenforceable, that provision shall be deemed severed and the validity and enforceability of the remaining provisions of these terms and conditions shall not be affected.
Governing law and jurisdiction
The Terms are governed by the laws of England and Wales and the parties submit to the exclusive jurisdiction of the English courts.
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